FNQ.net.au

A few people have been calling the office with difficulties sending email.  There are many (and varied) reasons why this might happen as there are lots of "links in the chain" between your outbox and your recipient's inbox!  Without going into lots of technical explanations, here are some simple steps that seem to work for many people.

Anyway, for those that like a bit of DIY, here is a checklist for those using Outlook:

1) Check that you can log into webmail (http://www.yourdomain_name_here/webmail) with your email address as the username, and your password as you know it. If you can, proceed to step 2. If you cannot, then you need to get a working password first.

2) If you have a working password, then open Outlook and go to "tools" and then "email settings" (some versions call this "email accounts").

3) Select your email account, then click on "edit" or "properties" (or something similar).

4) Ensure that your incoming mail server is "mail.your_domain_name_here" . Most people will also use this as their outgoing server. If yours is different - don't change it, it is probably set differently for a reason. Note the SMTP (outgoing) server name.

5) Click on "more settings" and go to the OutGoing server tab.
a) IF your outgoing server is "mail.your_domain_name_here" - then make sure the box marked "my server requires authentication" is checked. Also mark (tick or check) the option that says "use same details as my incoming server" (or something similar).
b) IF you have a different server (eg. mail.bigpond.com.au) then you need to check the option that says "my server requires authentication" and then enter your user details that belong to that service. we will not have these settings - you will need to find them yourself from your ISP.

6) IF you are using a laptop and check your mail from multiple locations, you may want to consider the following settings:
a) set your outgoing mail server (smtp) to "mail.your_domain_name_here"
b) in the "more settings" section, set the outgoing mail as per # 5(a) above
c) in the "more settings" section, go to the "advanced" tab and change the SMTP port to Port 26 (normally set to port 25)